User personas

Here are potential user personas, focusing on the various stakeholders who would use the platform:

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1. New Employee (Primary User)

Name: Alice Torres
Role: Entry-Level Marketing Associate

Goals:

• Quickly complete the onboarding process to become productive in her role.
• Understand company policies, tools, and workflows.
• Gain confidence in her abilities through training modules.

Pain Points:

• Overwhelmed by new systems, policies, and tools.
• Wants clear guidance and progress tracking.
• Prefers concise, engaging content (videos, interactive guides).

Needs:

• Easy access to onboarding tasks and training modules.
• Progress tracker to know what’s left to complete.
• Certificates or recognitions for completed training.

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2. Team Lead (Mentor/Support Role)

Name: Ryan Cooper
Role: Team Lead - Sales

Goals:

• Ensure team members complete their onboarding and training.
• Track team progress to identify gaps or delays.
• Provide feedback or additional guidance when needed.

Pain Points:

• Time-consuming to manually monitor team progress.
• Wants a centralized view of team performance.
• Needs tools to intervene and assist struggling employees.

Needs:

• Dashboard to view team progress and task statuses.
• Ability to send reminders or provide feedback.
• Access to training content to mentor effectively.

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3. Administrator (Content Manager)

Name: Priya Sharma
Role: HR Manager

Goals:

• Create and assign onboarding tasks and training modules.
• Track overall organizational compliance and completion rates.
• Maintain up-to-date resources and training materials.

Pain Points:

• Juggling multiple roles and tasks simultaneously.
• Difficulty identifying bottlenecks in onboarding or training.
• Wants a seamless way to update resources and tasks.

Needs:

• Intuitive task/module creation tools with templates.
• Analytics dashboard for company-wide progress tracking.
• Automated reminders for overdue tasks.

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4. IT Administrator (Technical Support)

Name: John Lee
Role: IT Administrator

Goals:

• Ensure the app runs smoothly across devices and platforms.
• Support employees facing technical issues.
• Maintain data privacy and security compliance.

Pain Points:

• Troubleshooting issues across platforms (web, mobile, desktop).
• Addressing last-minute support requests.
• Ensuring app updates don’t disrupt ongoing tasks.

Needs:

• Access to technical logs or error reports.
• Tools to resolve or escalate user issues.
• Backend access for managing permissions and roles.

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5. Experienced Employee (Returning User)

Name: Maria Gonzales
Role: Senior Engineer

Goals:

• Access updated training content to stay current in her field.
• Complete advanced certifications for career growth.
• Provide feedback on onboarding tasks for new employees.

Pain Points:

• Finds basic onboarding content irrelevant to her role.
• Wants advanced, role-specific training.
• Needs flexibility to complete training at her own pace.

Needs:

• Role-specific content that builds on her existing knowledge.
• Options to revisit completed modules for future reference.
• Tools to provide feedback on training content.

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6. Executive Stakeholder (Optional Persona)

Name: Laura Smith
Role: COO

Goals:

• Monitor overall efficiency of the onboarding process.
• Evaluate the effectiveness of training programs.
• Use analytics to guide future onboarding strategies.

Pain Points:

• Lack of visibility into detailed onboarding statistics.
• Wants high-level summaries but also detailed reports on demand.
• Concerned about scaling onboarding for a growing workforce.

Needs:

• Comprehensive analytics with exportable reports.
• Insights into task/module completion rates and trends.
• Assurance that onboarding aligns with business goals.

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How These Personas Use the App

Persona	Key Screens	Main Features
New Employee	Dashboard, Onboarding Task List, Training Modules	Progress tracker, easy-to-follow task flows, certificates.
Team Lead	Dashboard, Admin Dashboard, Progress Tracking	Team progress overview, ability to send reminders, feedback options.
HR Manager	Admin Dashboard, Task/Module Creation	Task creation tools, organization-wide analytics, overdue task notifications.
IT Administrator	Settings, Help & Support	Logs for debugging, issue escalation tools, and technical resource access.
Experienced Employee	Dashboard, Training Modules, Resource Library	Advanced training content, certification records, feedback on outdated tasks/modules.
Executive Stakeholder	Admin Dashboard, Progress Tracking	High-level analytics, custom reporting tools, and strategic insights into onboarding and training data.