Remove all references to Technical 2nd Line #4904
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This stems from the pre-Kubernetes era and no longer has any value.
These alerts don't exist anymore, and also pertain to Search API (we've largely moved to Search API V2).
It was useful once, to provide a search result if folks came across talk of the old Carrenza VPN etc, but that's now so far in the past this page has no value.
The linked Wiki is mostly outdated and it's not clear when the service was last down for maintenance. Seems to be little value in retaining this.
These aren't particularly common support tasks, and are covered elsewhere.
We don't appear to have a Pingdom check for GOV.UK search anymore.
We no longer have a dedicated Tech 2nd Line screen in the office.
This is all covered in the canonical "So, you're having an incident" doc
I've checked the members list and this no longer appears to be true.
We've had a number of PagerDuty alerts about failing Pingdom checks recently, e.g. https://governmentdigitalservice.pagerduty.com/incidents/Q2P01JX296D7O7 The alert hasn't linked to this guidance, and it doesn't seem as though developers have gone looking for this guidance either. The scenarios outlined in the doc are pretty unlikely, and would be fairly straightforward to come to a conclusion on without the doc, so there's no value in keeping this.
This brings the files in line with elasticsearch-dumps.html.md. Whether or not that is the right channel is another question, but we can at least do a bulk find-and-replace on those in a future PR by consolidating them now.
Covering areas like: - Router - AWS infrastructure - EKS infrastructure - Fastly - Env sync and backups - Disaster recovery - Access and controls for developer tooling
These will be community-owned pages.
Covering areas like: - Email - Banner (frontend) - Locations API / Places Manager
Covering areas like: - Databases - HMRC Manuals - Transition / Bouncer
Also sets up redirect
With the exception of: - data-gov-uk-2nd-line.html.md: `A 'sysadmin' user (e.g. Technical 2nd Line)` refers to the (still existing, as far as I'm aware) shared 2nd line account for CKAN. - pingdom.html.md: `1. Select "GOV.UK Technical 2nd Line" in the` is still a valid instruction until we update Pingdom (perhaps in a follow up PR). - tech-lead-responsibilities.html.md: `things that used to be drilled on Technical 2nd Line` - fine to refer to this in the past tense
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We've now un-checked the "Email 2nd-line-support" option from all Pingdom services, as the mailbox is no longer monitored. We'll use Slack alerts instead.
KludgeKML
approved these changes
Nov 21, 2024
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Technical 2nd Line has gradually transitioned to an "in-hours on-call" model, and we're now ready to update the docs accordingly.
This PR:
Trello: https://trello.com/c/d2z5WSze/254-rebrand-2nd-line-to-simply-on-call