Dynatrace Maturity Model for Teams

Note:

• This is not an official Dynatrace document. Please treat as such.
• Document creation in progress

Maturity Levels:

Level 1: Onboard/Start with Dynatrace

Level 2: Customized Monitoring

Level 3: 360° Coverage

Level 4: Events Integration

Level 5: NoOps

Level 1: Onboard/Start with Dynatrace

See Monaco Onboard: Quick onboard teams to Dynatrace for an easy script to get to Level 1.

1. OneAgent installed

   • Install using OneAgent package
   • Automation
     • Ansible collection
     • Chef (coming soon)
     • Puppet (coming soon)

2. Entities grouped

   • HostGroups applied
   • Metadata defined
   • Tags defined
   • Management Zones defined

3. Hosts, Processes & Services reviewed

   • Host metrics collected - CPU, Mem, Disk, Network etc
   • Process metrics collected - metrics depend on process technology
   • Services discovered & metrics collected
     • Service Methods detected
     • Service Flow unbroken

4. Application(s) setup & reviewed

   • Application created
     • Application detection rules defined
   • RUM injection working
   • User Session reviewed
     • User Actions recorded
   • Async web requests & SPAs capture enabled and working

5. Problem detection reviewed and Alerting setup

   • Auto-generated Problems reviewed and thresholds adjusted where required
   • Alerting Profiles setup
   • Problem Notifications setup
   • Custom Alerts setup where required

6. Basic health dashboards created

Level 2: Customized Monitoring

1. Host

   • Technology monitoring enabled/disabled per requirement under Host Settings > General > Monitored Technologies
   • Process monitoring enabled/disabled per requirement under Host Settings > Detected processes
   • Host anomaly settings adjusted at Host or Host Group level where required. Option available under Host/HostGroup settings > Anomaly detection
   • Other Host settings reviewed and adjusted per requirement

2. Process Group

   • Processs Group composition reviewed and Process Group detection rules created where required
   • Process Group naming rules created/adjusted where required
   • Process Group availability rules setup
   • Custom Alerts setup where required

3. Service

   • Service naming rules created/adjusted where required
   • Service url cleanup & request naming rules created/adjusted under Service Settings > Web request naming as required
   • Service anomaly detection settings adjusted under Service Settings > Anomaly detection where required

4. Application

   • User Tags setup
   • User action naming rule setup where required
   • Error rules customized where required
   • Application anomaly detection settings adjusted under Application settings > Anomaly detection

Level 3: 360° coverage

1. Synthetic Monitoring of Web pages & APIs setup

2. Plugins/Extensions setup for metrics not monitored out-of-the-box by OneAgents

   • Official Dynatrace extensions setup where required
   • Custom Extensions capability explored where required

3. Additional custom events sent to Dynatrace where required

4. SLOs & SLIs defined and added to dashboard & alerting

5. Advanced dashboards created as required

Level 4: Events Integration

1. ITSM/ITOM Integration setup
   • ServiceNow integration
   • Jira integration
   • OpsGenie integration
   • PagerDuty integration
   • xMatters integration

Level 5: NoOps

1. Load testing tools integration setup

2. Deployment automation setup

3. Self healing setup

4. Quality gates

5. Automated remediation