Create Breeze tasks from Zendesk tickets.
Breeze is a simple visual tool for project management . It shows you what's being worked on, who's working on what, where things are in the workflow and how much time it took. Breeze is simple on the surface, but has everything you need to get work done - tasks, to-dos, time tracking, estimates, budgets, files, calendars, reports and more. If you don’t already have an account, sign up at https://www.breeze.pm
Now it's easier to share tasks between Breeze and Zendesk. Once the Breeze App is enabled through the Zendesk App Marketplace, simply open a ticket and the Breeze widget will appear to the right. From there, you can add the ticket to an existing task, or create a new one. You can choose the project, list and the task where the ticket will be added.
To upload and install your private app in your instance of Zendesk Support
- Click the Admin icon ( ) in the sidebar, then select Apps > Manage .
- Click Upload App .
- Enter a Name for the app. This is the name your agents will see.
- Click Choose file and select the zip file for your private app. You can find the zip file on the releases page on Github https://github.com/breezepm/zendesk/releases
- Click Save .
- In the pop-up box that appears, click Agree and upload this App .
- When prompted, click Install . When the process is complete, your private app appears in the list of installed apps on the Manage Apps page.
Installation of the Breeze App is simple. Go to the Apps Marketplace under the Admin panel in Zendesk. Find the Breeze App and click the Install button.
Once you’ve installed the App, navigate to a ticket, click Apps on the top-right, and you should see the Breeze App. If you are not logged in to the Breeze web app, you are asked to log in.
Zendesk agents must be logged in to Breeze with their own accounts to use the App.