osTicket - Ticket Responder Plugin

Automatically responds to tickets when your office/helpdesk is closed.

Set your office-hours, outside of that, it will reply to new tickets as the user you specify.

Caveats/Assumptions:

• Assumes osTicket v1.10+ is installed. The API changes a bit between versions.. Open an issue to support older versions.

Install the plugin

• Download master zip and extract into /include/plugins/responder
• Install by selecting Add New Plugin from the Admin Panel => Manage => Plugins page, then select Install next to Ticket Responder.
• Enable the plugin by selecting the checkbox next to Ticket Responder, then select More and choose Enable, then select Yes, Do it!
• Configure by clicking Ticket Responder link name in the list of installed plugins.

Configure the plugin

Visit the Admin-panel, select Manage => Plugins, choose the Ticket Responder plugin.

• Specify a Canned Response to use as a Template for the response (therefore, can use same Variables)
• Specify an Agent username to send the response. (You can't just send one from nothing, needs a person)
• For each Day of the week, specify the hours the helpdesk is open for business, defaults to 0900-1700 M-F

To reset the config

Simply "Delete" the plugin and isntall it again, all the configuration will reset from the defaults. Admin panel -> Manage -> Plugins, slect the checkbox next to Ticket Responder then, from the drop-down select "Delete", then "Yes, Do it!" from the popup. It's not actually deleting the plugin, just it's config. Then go through the "Add New Plugin" process again.

Enjoy!