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Fix nav to quick start guide
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conjurer-rich committed Jan 6, 2025
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4 changes: 2 additions & 2 deletions _data/navigation.yml
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@@ -1,6 +1,6 @@
main:
- title: "Quick start"
url: /quick-start-guide
url: /docs/quick-start-guide
- title: "How can we help"
url: /how-can-we-help
- title: "Articles"
Expand All @@ -12,5 +12,5 @@ docs:
- title: Getting started
children:
- title: "Quick start"
url: /quick-start-guide
url: /docs/quick-start-guide

7 changes: 5 additions & 2 deletions _pages/docs/quick-start-guide.md
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Expand Up @@ -18,9 +18,10 @@ redirect_from:
## Why Use User Needs Mapping?

Organizations often struggle to align their teams and services to deliver value effectively. Questions like these arise:
- *"How do we ensure that teams are focused on meeting user needs?"*

- *"How do we ensure that teams are aligned with our organizational goals?"*
- *"What dependencies between capabilities are slowing us down?"*
- *"How do we design team boundaries to reduce cognitive load?"*
- *"How do we design team boundaries to improve flow and reduce cognitive load?"*

This is where **User Needs Mapping** helps. It visualizes the relationships between **user needs**, the **capabilities** required to meet them, and how these dependencies might inform team and service design.

Expand All @@ -31,11 +32,13 @@ In this guide, we’ll use the example of a **moviegoer’s journey** to explore
## The Context: Challenges Triggering the Session

A team at a cinema ticketing platform is struggling with several issues:

1. **Team Misalignment**: Different teams manage overlapping responsibilities, leading to duplicated efforts and communication breakdowns.
2. **Slow Flow of Change**: Dependencies between teams cause delays when rolling out new features, like personalized recommendations.
3. **User Complaints**: Users find it difficult to discover movies that match their preferences, and the ticket booking process feels clunky.

### Goal of the User Needs Mapping Session

- Clarify user needs at each stage of the moviegoer’s journey.
- Identify the capabilities required to meet those needs.
- Visualize dependencies to inform better **team and service boundaries**.
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