Update leave-request.md (#40)

* Update leave-request.md

* Update leave-request.md

* chore: download images

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Co-authored-by: Tom X Nguyen <[email protected]>

guides/leave-request.md

@@ -14,21 +14,26 @@ A consistent on leave process prevents a company from being accidentally disrupt
 
 At our woodland, every time an employee submit a request for on leave or remote work, whether it is for half-shift or all day absence, the process shall be required to follow these following steps:
 
+### Before request submission
+Employee needs to discuss with the client and the team ahead to align tasks so their absence affect project as little as possible. 
+
+
 ### Request submission
-Employee must submit the request within double the time he or she is absent. Employee is required to log in on the company's Basecamp channel and create a ticket on **Leave & Remote** list, with the detailed format as below:
+We segment the request based on the urgency of the request. 
+- Urgent request: Notify project manager, account manager and project lead immediately.
+- Not urgent request: You need to notify double the time of absence 
+- Holiday requeset: This request need to notify 1 to 2 week ahead.
 
-* List : On-Leave Requests
-* Ticket format: Name | Type of absence (off/remote) | Date | Shift (if any)
-* Assign to: Mentor or Product Manager
+For every request, employee must log in on the company's Basecamp channel and create a ticket on **On-leave Request** list and assign the ticket to project manager, account manager and project lead, with the detailed format as below:
+
+![](assets/leave-request_clean-shot-2024-08-01-at-17-33-57-2x.webp)
 
 For example, if engineer Khiem Vo is planning to have his day off on both Jan 4th and Jan 5th, the request must be submitted 4 days in advance, which is Jan 1st. And the mentor of Khiem Vo is Huy Nguyen. The request should be:
 
-* List: On-Leave Requests
-* Ticket: Khiem Vo | Off | Jan 4th - Jan 5th
-* Assign to: Huy Nguyen
+![](assets/leave-request_clean-shot-2024-08-01-at-17-34-52-2x.webp)
 
 ### Notify and verification
-The mentor should notify Project Manager by email and cc Operation/ HR Department for their counsel of approval. 
+The mentor should notify Project Manager by email and cc Operation Department for their counsel of approval. 
 In case the responsibility of this employee is involved in any project, a contingency strategy should be applied in order to prevent the working process from being interrupted or blocked. 
 
 ### Approval/ Denial
@@ -37,9 +42,11 @@ After the approval/ denial decision has been made, Basecamp will inform the empl
 The manager will also mark done on the ticket which was assigned to him previously, and note down the employee's return date (if the request is approved) or the reason (if the request is denied)
 
 ### Announcement
-An email of announcement should be sent from the mentor to the employee, Project Manager and Operation/HR for confirmation. In addition, a short message can be delivered informally to the related-team channel to notify other team members. 
+An email of announcement should be sent from the mentor to the employee, Project Manager and Operation for confirmation. In addition, a short message can be delivered informally to the related-team channel to notify other team members. 
+
+At the client side, employee must annouce to clients via email or communication channel. 
 
 ### Holiday
-1-2 weeks before holiday starts, Operation/HR will send official announcement via email to all clients about the holiday period. After that 2-3 days before holiday starts, Project Manager or Leader of the project need to remind clients again informally via Slack or other communication channels of that project.
+1-2 weeks before holiday starts, Operation will send official announcement via email to all clients about the holiday period. After that 2-3 days before holiday starts, Project Manager or Leader of the project need to remind clients again informally via Slack or other communication channels of that project.
 
-Note: During Holiday day or day off, unless it's stated as URGENT, we should NOT response to client on that day 
+Note: During Holiday day or day off, unless it's stated as URGENT, we should NOT response to client on that day