[8.15](backport #4069) Restructure case settings page

docs/en/observability/index.asciidoc

@@ -190,7 +190,7 @@ include::grant-cases-access.asciidoc[leveloffset=+2]
 
 include::manage-cases.asciidoc[leveloffset=+2]
 
-include::create-observability-connectors.asciidoc[leveloffset=+2]
+include::manage-cases-settings.asciidoc[leveloffset=+2]
 
 include::ci-cd-observability.asciidoc[leveloffset=+1]
 

docs/en/observability/create-observability-connectors.asciidoc → docs/en/observability/manage-cases-settings.asciidoc

@@ -1,5 +1,23 @@
+[[manage-cases-settings]]
+= Configure case settings
+
+To change case closure options and add custom fields, templates, and connectors for external incident management systems, go to *Cases* -> *Settings*.
+
+[role="screenshot"]
+image::images/cases-settings.png[View case settings]
+// NOTE: This is an autogenerated screenshot. Do not edit it directly.
+
+[discrete]
+[[close-connector-observability]]
+== Case closures
+
+If you close cases in your external incident management system, the cases will remain open in Elastic Observability until you close them manually.
+
+To close cases when they are sent to an external system, select *Automatically close cases when pushing new incident to external system*.
+
+[discrete]
 [[cases-external-connectors]]
-= Configure external connectors
+== External incident management systems
 
 If you are using an external incident management system, you can integrate Elastic Observability 
 cases with that system using _connectors_. These third-party systems are supported:
@@ -18,19 +36,12 @@ You need to create a connector to send cases, which stores the information requi
 with an external system.
 
 After creating a connector, you can set your cases to
-automatically close when they are sent to an external system.
+<<close-connector-observability,automatically close>> when they are sent to an external system.
 
 [discrete]
 [[new-connector-observability]]
-== Create a connector
+=== Create a connector
 
-. Go to *Cases* -> *Settings*.
-+
---
-[role="screenshot"]
-image::images/cases-settings.png[View case settings]
-// NOTE: This is an autogenerated screenshot. Do not edit it directly.
---
 . From the *Incident management system* list, select *Add new connector*.
 . Select the system to send cases to: *{sn}*, *{jira}*, *{ibm-r}*, *{swimlane}*,
 or *{webhook-cm}*.
@@ -47,15 +58,14 @@ or *{webhook-cm}*.
 
 [discrete]
 [[Edit-connector-observability]]
-== Edit a connector
+=== Edit a connector
 
 You can create additional connectors, update existing connectors, and change the connector used to send cases to external systems.
 
 TIP: You can also configure which connector is used for each case individually. See <<new-case-observability,Open a new case>>.
 
 To change the default connector used to send cases to external systems:
 
-. Go to *Cases* -> *Settings*.
 . Select the required connector from the *Incident management system* list.
 
 To update an existing connector:
@@ -64,14 +74,21 @@ To update an existing connector:
 . Update the connector fields as required.
 
 [discrete]
-[[close-connector-observability]]
-== Sending and closing cases
+[[observability-case-templates]]
+== Templates
+
+preview::[]
+
+You can make the case creation process faster and more consistent by adding templates.
+A template defines values for one or all of the case fields (such as severity, tags, description, and title) as well as any <<case-custom-fields,custom fields>>.
+
+To create a template:
+
+. In the *Templates* section, click *Add template*.
 
-To send a case to an external system, click the **Push as <connector name> incident** button from the individual case page. 
-This information is not sent automatically. If you make further changes to the shared case fields, you should push the case again.
+. You must provide a template name and case severity.
+  You can optionally add template tags and a description, values for each case field, and a case connector.
 
-If you close cases in your external incident management system, the cases will remain open in Elastic Observability until you close them 
-manually.
+When users create cases, they can optionally select a template and use its field values or override them.
 
-To close cases when they are sent to an external system, select
-*Automatically close cases when pushing new incident to external system* when adding a connector to a case.
+NOTE: If you update or delete templates, existing cases are unaffected.

docs/en/observability/manage-cases.asciidoc

@@ -120,6 +120,16 @@ Uploaded files are also accessible in *{stack-manage-app} > Files*.
 When you export cases as {kibana-ref}/managing-saved-objects.html[saved objects], the case files are not exported.
 ============================================================================
 
+[discrete]
+[[push-observability-case]]
+== Send cases to external incident management systems
+
+To send a case to an external system, click the button in the *External incident management system* section of the individual case page.
+This information is not sent automatically.
+If you make further changes to the shared case fields, you should push the case again.
+
+For more information about configuring connections to external incident management systems, refer to <<manage-cases-settings>>.
+
 [discrete]
 [[manage-case-observability]]
 == Manage existing cases