snow: fix disappearing snow tickets

karolina-siemieniuk-morawska · Feb 2, 2024 · 16a9df9 · 16a9df9
1 parent cd81c54
commit 16a9df9
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Showing 5 changed files with 283 additions and 297 deletions.
diff --git a/backend/inspirehep/snow/api.py b/backend/inspirehep/snow/api.py
@@ -404,7 +404,7 @@ def get_tickets_by_recid(self, recid, exclude_resolved=True):
         if exclude_resolved:
             tickets_search_parameters[
                 "u_current_task_state"
-            ] = f"{self.ticket_status_mapping['waiting']}^ORu_current_task_state={self.ticket_status_mapping['assigned']}"
+            ] = f"{self.ticket_status_mapping['waiting']}^ORu_current_task_state={self.ticket_status_mapping['assigned']}^ORu_current_task_state={self.ticket_status_mapping['in progress']}"
         try:
             third_party_ticket = self.search(
                 self.third_party_ticket_endpoint, third_party_search_query_string

diff --git a/backend/inspirehep/snow/config.py b/backend/inspirehep/snow/config.py
@@ -18,7 +18,12 @@
 SNOW_CACHE_TIMEOUT = 86400
 SNOW_TICKETS_ENDPOINT = "u_request_fulfillment"
 SNOW_THIRD_PARTY_TICKET_ENDPOINT = "u_third_party_ticket_inspire"
-SNOW_TICKET_STATUS_MAPPING = {"resolved": "9", "waiting": "6", "assigned": "2"}
+SNOW_TICKET_STATUS_MAPPING = {
+    "resolved": "9",
+    "waiting": "6",
+    "in progress": "4",
+    "assigned": "2",
+}
 SNOW_QUEUE_TO_FUNCTIONAL_CATEGORY_MAPPING = {
     "HEP_add_user": "Literature submissions",
     "HAL_curation": "HAL curation",