Feature/helpdesk discord integration

enterprise_helpdesk_discord_connector/README.rst

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+=================================
+KMEE HELDESK DISCORD INTEGRATION
+=================================

enterprise_helpdesk_discord_connector/__init__.py

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+from . import models

enterprise_helpdesk_discord_connector/__manifest__.py

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+# Copyright 2023 KMEE
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Enterprise Helpdesk Discord Connector",
+    "version": "16.0.1.0.0",
+    "license": "AGPL-3",
+    "author": "KMEE, Odoo Community Association (OCA)",
+    "website": "https://github.com/KMEE/kmee-odoo-addons",
+    "depends": [
+        "base",
+        "helpdesk",
+    ],
+    "data": ["views/res_config_settings.xml"],
+}

enterprise_helpdesk_discord_connector/models/__init__.py

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+from . import helpdesk_ticket
+from . import res_config

enterprise_helpdesk_discord_connector/models/helpdesk_ticket.py

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+# Copyright 2023 KMEE
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+import requests
+
+from odoo import api, models
+from odoo.tools import html2plaintext
+
+
+class HelpdeskTicket(models.Model):
+    _inherit = "helpdesk.ticket"
+
+    @api.model
+    def create(self, vals):
+        ticket = super(HelpdeskTicket, self).create(vals)
+        self.send_discord_notification(ticket)
+        return ticket
+
+    def send_discord_notification(self, ticket):
+        webhook_url = (
+            self.env["ir.config_parameter"]
+            .sudo()
+            .get_param("helpdesk.discord_webhook_url")
+        )
+        if webhook_url:
+            description = html2plaintext(ticket.description or "")
+            data = {
+                "content": f"Novo ticket criado:\n**Título:** {ticket.name}\
+                \n**Cliente:** {ticket.partner_id.name}\
+                \n**Responsável:** {ticket.user_id.name or 'N/A'}\
+                \n**Descrição:** {description}"
+            }
+            headers = {"Content-Type": "application/json"}
+            response = requests.post(
+                webhook_url, json=data, headers=headers, timeout=200
+            )
+
+            if response.status_code != 202 or 200:
+                pass

enterprise_helpdesk_discord_connector/models/res_config.py

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+# Copyright 2023 KMEE
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+import requests
+
+from odoo import fields, models
+
+
+class HelpdeskConfigSettings(models.TransientModel):
+    _inherit = "res.config.settings"
+
+    discord_webhook_url = fields.Char(
+        string="Discord Webhook URL", config_parameter="helpdesk.discord_webhook_url"
+    )
+
+    def action_test_discord_webhook(self):
+        webhook_url = (
+            self.env["ir.config_parameter"]
+            .sudo()
+            .get_param("helpdesk.discord_webhook_url")
+        )
+        if webhook_url:
+            data = {
+                "content": "Teste de integração do webhook do Discord: \
+                    A integração está funcionando corretamente."
+            }
+            headers = {"Content-Type": "application/json"}
+            response = requests.post(
+                webhook_url, json=data, headers=headers, timeout=200
+            )
+            if response.status_code == 204 or response.status_code == 200:
+                return {
+                    "type": "ir.actions.client",
+                    "tag": "display_notification",
+                    "params": {
+                        "title": "Sucesso!",
+                        "message": "Notificação de teste enviada com sucesso para o Discord.",
+                        "type": "success",
+                        "sticky": False,
+                    },
+                }
+            else:
+                return {
+                    "type": "ir.actions.client",
+                    "tag": "display_notification",
+                    "params": {
+                        "title": "Erro!",
+                        "message": f"Falha ao enviar notificação para o \
+                            Discord: {response.status_code} - {response.text}",
+                        "type": "danger",
+                        "sticky": False,
+                    },
+                }
+        else:
+            return {
+                "type": "ir.actions.client",
+                "tag": "display_notification",
+                "params": {
+                    "title": "Erro!",
+                    "message": "URL do webhook do Discord não \
+                        está configurada.",
+                    "type": "danger",
+                    "sticky": False,
+                },
+            }

enterprise_helpdesk_discord_connector/views/res_config_settings.xml

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+<?xml version="1.0" encoding="UTF-8" ?>
+<odoo>
+    <record id="res_config_settings_view_form" model="ir.ui.view">
+        <field name="name">res.config.settings.view.form.inherit.helpdesk</field>
+        <field name="model">res.config.settings</field>
+        <field name="inherit_id" ref="base.res_config_settings_view_form" />
+        <field name="arch" type="xml">
+            <xpath expr="//div[hasclass('settings')]" position="inside">
+                <div
+                    class="app_settings_block"
+                    data-string="Helpdesk"
+                    data-key="helpdesk"
+                    string="Helpdesk"
+                >
+                    <h2>Integração do Helpdesk com Discord</h2>
+                    <div class="col-xs-12 row o_settings_container">
+                        <div class="col-xs-12 row col-md-12 o_setting_box">
+                            <div class="o_setting_right_pane border-start-0">
+                                <div class="content-group">
+                                    <div class="row">
+                                        <label
+                                            for="discord_webhook_url"
+                                        >Discord Webhook URL</label>
+                                        <field
+                                            name="discord_webhook_url"
+                                            class="form-control"
+                                        />
+                                        <button
+                                            name="action_test_discord_webhook"
+                                            string="Testar Webhook do Discord"
+                                            type="object"
+                                            class="btn btn-primary"
+                                        />
+                                    </div>
+                                </div>
+                            </div>
+                        </div>
+                    </div>
+                </div>
+            </xpath>
+        </field>
+    </record>
+</odoo>

setup/enterprise_helpdesk_discord_connector/odoo/addons/enterprise_helpdesk_discord_connector

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+../../../../enterprise_helpdesk_discord_connector

setup/enterprise_helpdesk_discord_connector/setup.py

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+import setuptools
+
+setuptools.setup(
+    setup_requires=['setuptools-odoo'],
+    odoo_addon=True,
+)