📚 Practical Help Desk Course Notes (TCM)

Welcome to my notes on the Practical Help Desk course by The Cyber Mentor! 🚀
This repository contains the notes I took during the course, covering essential IT skills for help desk professionals.

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📑 Course Overview

This course is designed to provide a hands-on, practical understanding of help desk operations, focusing on both hardware and software troubleshooting, remote support, ticketing systems, and security best practices.

What you'll learn:

• Computer Components: Understanding of desktop and laptop hardware and how to troubleshoot them.
• Operating Systems: Insights into managing both Windows and Linux systems.
• Networking: Fundamentals of networking and how to support networked environments.
• Remote Support: Techniques and tools for providing remote assistance.
• Security: Introduction to essential security practices.
• Ticketing Systems: Best practices for using ticketing systems in a help desk environment.
• Active Directory: Hands-on lab for managing users and permissions in Active Directory.

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📑 Course Curriculum

Index:

1. [[1. Intro to IT]]
2. [[2. Intro to Computing]]
3. [[3. Desktop Computer Components and repair]]
4. [[4. Laptop Components and Repair]]
5. [[5. Operating Systems]]
6. [[6. Virtualization]]
7. [[7. Windows]]
8. [[8. Linux]]
9. [[9. Networking Fundamentals]]
10. [[10. Remote Support]]
11. [[11. Ticketing]]
12. [[12. Security]]
13. [[13. Active Directory Lab]]

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📝 Important Notes:

• Hands-On Labs: Practical, real-world skills for IT help desk roles.
• Cross-Platform Skills: Windows and Linux troubleshooting.
• Remote Support: Learn how to assist users remotely using various protocols and tools.
• Security Awareness: Key practices for securing systems in a business environment.

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Course Instructor: Andrew Bellini