Update RMD_101.md

src/react/docs/workshop-guidance/devices/RMD_101.md

@@ -2,9 +2,39 @@
 
 ## Overview
 
+## Benefits
 
+**Enhanced Security:** Remote actions allow IT administrators to quickly respond to security incidents. For example, if a device is lost or stolen, they can remotely wipe or lock the device to protect sensitive data
+
+**Convenience:** Administrators can perform tasks like resetting passwords, collecting diagnostic data, or pushing updates without needing physical access to the device
+
+**Efficiency:** Remote actions streamline device management, reducing the need for on-site support and minimizing downtime for users
+
+## Drawbacks
+
+**Privacy Concerns:** Users might be concerned about their privacy, especially if remote actions include capabilities like screen sharing or full control
+
+**Dependency on Connectivity:** Remote actions require the device to be connected to the internet and powered on, which might not always be feasible
+
+**Potential Misuse:** If not properly managed, remote actions could be misused, leading to unintended consequences such as data loss or unauthorized access
+
+## Impact on End Users
+
+**User Experience:** Users might experience interruptions if remote actions are performed during their active use of the device. However, these actions are often necessary to maintain security and compliance
+
+**Support and Training:** Users may need guidance on what to expect from remote actions and how to report issues if they arise
+
+**Security Assurance:** Knowing that their devices can be remotely managed and secured can provide users with peace of mind, especially in case of loss or theft
+
+## Relation to Zero Trust
+
+**Continuous Monitoring:** Remote actions support the Zero Trust principle of continuous monitoring and validation. Administrators can ensure devices remain compliant with security policies
+
+**Least Privilege:** By using remote actions, organizations can enforce the principle of least privilege, ensuring that devices only have the necessary access and configurations
+
+**Conditional Access:** Remote actions can be integrated with conditional access policies to ensure that only compliant devices can access corporate resources
 
 ## Reference
 
-* 
+* Use remote actions to manage devices using Microsoft Intune https://learn.microsoft.com/en-us/mem/intune/remote-actions/device-management