Technical writer, content designer, and UX enthusiast
Content Consultant (Freelance) @ Writing Smith (May 2023 - Present)
- Consults small businesses and nonprofits on their unique goals and strategies for existing and future content
- Audits and provides recommendations for improving the user's digital experience, such as website redesign, tone and voice, and overall brand cohesion
- Writes engaging and on-brand content, including web copy, UI text, and help documentation
Senior Technical Writer (Contract) @ Salesforce.com (September 2022 - Present)
- Translated technical concepts into engaging web content (user documentation, support articles, and blog posts) that has reached over 17,000 unique users in eight months
- Provided content strategy and created information architecture for a new help documentation bundle and internal Confluence site
- Wrote and edited executive talk tracks, presentations, and newsletters
Principal Content Designer @ Red Canary (October 2021 - September 2022)
- Worked closely with product managers and developers during the continuous development lifecycle to produce external documentation, release notes, and UI text
- Led content strategy initiatives, including user research sessions, for in-app language and external help documentation
- Established goals, processes, and style guide standards for a new documentation team
Senior Technical Writer @ Salesforce.org (April 2019 - September 2021)
- Produced compassionately-authored internal, developer-focused, and customer-facing documentation for several Salesforce.org products
- Collaborated cross-functionally with product managers, developers, quality engineers, and UX designers on in-app language (help text, error messages, field descriptions)
- Mentored new writers on easyDITA (Heretto), internal processes, and style guidelines
Business Consultant | Marketing Technologies @ Wells Fargo (May 2016 - April 2019)
- Partnered with product and account managers to develop and execute strategic priorities to drive efficiency and grow the line of business
- Communicated and managed project plans and timelines for growth and retention initiatives, such as marketing campaigns and technology enhancements
- Created process documentation, flowcharts, and SOPs for internal procedures
Technical Writer and Trainer @ Businessolver (November 2013 - May 2016)
- Hired as the first technical writer and owned end-to-end process of creating and devlivering training and process documentation to technical and client-facing employees
- Developed case studies, white papers, release notes, and weekly newsletters to enable the sales team and inform current customers of new features and product launches
- Managed and curated context-sensitive help system through HelpConsole and tutorials via WalkMe targeted to increase user adoption and reduce support cases
Board Member and Grant Writer @ Golden Retriever Rescue of Iowa
Website Administrator @ Animal Rescue League of Iowa, Animal House Store
Museum Asssistant @ Iowa State University, University Museums
Volunteer @ Des Moines Art Fesitival
- Technical writing
- Editing
- Instructional design
- Content strategy and development
- Information architecture
- User experience design, research, and testing
- Acessibility and inclusivity
- Responsive web design (HTML, CSS)
- DITA XML
- Markdown
- Adobe Photoshop
- Adobe InDesign
- Adobe Captivate
- WalkMe
- ChurnZero
- JIRA
- Confluence
- WordPress
- Git
- GitHub
- VS Code
- Jekyll
- Heretto (easyDITA)
- Oxygen
- Perforce
- Mural
- Figma
- Snagit
- Salesforce
- CumulusCI
- VS Code
- Python (beginner)
- JavaScript (beginner)
Certificate in Technical Communications
University of California, Berkeley (2022)
Master of Science in Interdisciplinary Graduate Studies (Museum Studies)
A Content Analysis and Cultural Material Survey of the Halston Brand: A Look at Brand Licensing
Iowa State University (2010 - 2013)
Bachelor of Science in Anthropology and Classical Studies
Iowa State University (2006 - 2010)# digital-cv