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Tickets

(Ticketing.Tickets)

Overview

Available Operations

List

List Tickets

Example Usage

package main

import(
	gosdk "github.com/panoratech/go-sdk"
	"context"
	"log"
)

func main() {
    s := gosdk.New(
        gosdk.WithSecurity("<YOUR_API_KEY_HERE>"),
    )

    ctx := context.Background()
    res, err := s.Ticketing.Tickets.List(ctx, "<value>", gosdk.Bool(true), gosdk.Float64(10), gosdk.String("1b8b05bb-5273-4012-b520-8657b0b90874"))
    if err != nil {
        log.Fatal(err)
    }
    if res.Object != nil {
                for {
            // handle items
        
            res, err = res.Next()
        
            if err != nil {
                // handle error
            }
        
            if res == nil {
                break
            }
        }
        
    }
}

Parameters

Parameter Type Required Description Example
ctx context.Context ✔️ The context to use for the request.
xConnectionToken string ✔️ The connection token
remoteData *bool ➖ Set to true to include data from the original software. true
limit *float64 ➖ Set to get the number of records. 10
cursor *string ➖ Set to get the number of records after this cursor. 1b8b05bb-5273-4012-b520-8657b0b90874
opts []operations.Option ➖ The options for this request.

Response

*operations.ListTicketingTicketResponse, error

Errors

Error Type Status Code Content Type
sdkerrors.SDKError 4XX, 5XX */*

Create

Create Tickets in any supported Ticketing software

Example Usage

package main

import(
	gosdk "github.com/panoratech/go-sdk"
	"context"
	"github.com/panoratech/go-sdk/types"
	"github.com/panoratech/go-sdk/models/components"
	"log"
)

func main() {
    s := gosdk.New(
        gosdk.WithSecurity("<YOUR_API_KEY_HERE>"),
    )

    ctx := context.Background()
    res, err := s.Ticketing.Tickets.Create(ctx, "<value>", components.UnifiedTicketingTicketInput{
        Name: gosdk.String("Customer Service Inquiry"),
        Status: gosdk.String("OPEN"),
        Description: gosdk.String("Help customer"),
        DueDate: types.MustNewTimeFromString("2024-10-01T12:00:00Z"),
        Type: gosdk.String("BUG"),
        ParentTicket: gosdk.String("801f9ede-c698-4e66-a7fc-48d19eebaa4f"),
        Collections: []components.UnifiedTicketingTicketInputCollections{
            components.CreateUnifiedTicketingTicketInputCollectionsStr(
                "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
            ),
        },
        Tags: []components.UnifiedTicketingTicketInputTags{
            components.CreateUnifiedTicketingTicketInputTagsStr(
                "my_tag",
            ),
            components.CreateUnifiedTicketingTicketInputTagsStr(
                "urgent_tag",
            ),
        },
        CompletedAt: types.MustNewTimeFromString("2024-10-01T12:00:00Z"),
        Priority: gosdk.String("HIGH"),
        AssignedTo: []string{
            "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
        },
        Comment: &components.UnifiedTicketingTicketInputComment{
            Body: gosdk.String("Assigned to Eric !"),
            HTMLBody: gosdk.String("<p>Assigned to Eric !</p>"),
            IsPrivate: gosdk.Bool(false),
            CreatorType: gosdk.String("USER"),
            TicketID: gosdk.String("801f9ede-c698-4e66-a7fc-48d19eebaa4f"),
            ContactID: gosdk.String("801f9ede-c698-4e66-a7fc-48d19eebaa4f"),
            UserID: gosdk.String("801f9ede-c698-4e66-a7fc-48d19eebaa4f"),
            Attachments: []components.UnifiedTicketingTicketInputCommentAttachments{
                components.CreateUnifiedTicketingTicketInputCommentAttachmentsStr(
                    "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
                ),
            },
        },
        AccountID: gosdk.String("801f9ede-c698-4e66-a7fc-48d19eebaa4f"),
        ContactID: gosdk.String("801f9ede-c698-4e66-a7fc-48d19eebaa4f"),
        Attachments: []components.UnifiedTicketingTicketInputAttachments{
            components.CreateUnifiedTicketingTicketInputAttachmentsStr(
                "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
            ),
        },
        FieldMappings: map[string]any{
            "fav_dish": "broccoli",
            "fav_color": "red",
        },
    }, gosdk.Bool(false))
    if err != nil {
        log.Fatal(err)
    }
    if res.UnifiedTicketingTicketOutput != nil {
        // handle response
    }
}

Parameters

Parameter Type Required Description Example
ctx context.Context ✔️ The context to use for the request.
xConnectionToken string ✔️ The connection token
unifiedTicketingTicketInput components.UnifiedTicketingTicketInput ✔️ N/A
remoteData *bool ➖ Set to true to include data from the original Ticketing software. false
opts []operations.Option ➖ The options for this request.

Response

*operations.CreateTicketingTicketResponse, error

Errors

Error Type Status Code Content Type
sdkerrors.SDKError 4XX, 5XX */*

Retrieve

Retrieve Tickets from any connected Ticketing software

Example Usage

package main

import(
	gosdk "github.com/panoratech/go-sdk"
	"context"
	"log"
)

func main() {
    s := gosdk.New(
        gosdk.WithSecurity("<YOUR_API_KEY_HERE>"),
    )

    ctx := context.Background()
    res, err := s.Ticketing.Tickets.Retrieve(ctx, "<value>", "801f9ede-c698-4e66-a7fc-48d19eebaa4f", gosdk.Bool(false))
    if err != nil {
        log.Fatal(err)
    }
    if res.UnifiedTicketingTicketOutput != nil {
        // handle response
    }
}

Parameters

Parameter Type Required Description Example
ctx context.Context ✔️ The context to use for the request.
xConnectionToken string ✔️ The connection token
id string ✔️ id of the ticket you want to retrive. 801f9ede-c698-4e66-a7fc-48d19eebaa4f
remoteData *bool ➖ Set to true to include data from the original Ticketing software. false
opts []operations.Option ➖ The options for this request.

Response

*operations.RetrieveTicketingTicketResponse, error

Errors

Error Type Status Code Content Type
sdkerrors.SDKError 4XX, 5XX */*