The BCDevExchange exists at the leading edge of delivery-driven government in British Columbia. We live at a location called the Exchage Lab. (Formerly the Continuous Service Improvement (CSI) Lab)
This site is maintained by the Lab Operations team. This is where we share information and resources with Lab Residents, community members, and those curious about how we run the lab.
- How you can get started with us.
- What it takes to build a team.
- How to deliver a product.
- How to sustain delivery.
- All the learning resources.
If you are coming to the Lab, please see our onboarding Trello board.
For developer specific resources, please see the DevHub
We are here to improve people's lives, address the province's priorities and improve the public's experience of government. To do this we work with program areas across government and we:
- provide a platform of services to support the design and build of the digital public services,
- train, coach and support delivery teams with enabling tools, community and methods, such as Agile,
- define problems and remove barriers related to processes that slow us down or diminish our return on investment, and
- partner across and beyond government to support the open collaboration, engagement and enablement of better service delivery.
The BCDevExchange organization embraces experimentation, innovation and empowerment. By adopting the principles, values and practices of the BCDevExchange, partner government entities adapt their typical ways of working to better align with leading practice amongst technology companies and digital agencies. As a result, the BCDevExchange is changing the way program areas throughout government and the broader public sector engage and work together.
At the Lab, we build Digital Delivery Teams. We train these teams in methods aligned to an Agile mindset, equip them with enabling processes and technology, and empower them to use these tools and teamwork to build better public services.
Delivery Teams at the Lab are surrounded by mentors and experts in DevOps, service design, behavioral insights, innovation, privacy, security, and data. These disciplines combine with the Agile approach to development to enable teams to deliver small increments of value quickly. Teams learn and improve their product with direct feedback from users every few weeks and deliver substantial value within a year.
These teams, connected and supported by the BCDevExchange, pay it forward to a growing community of change makers by offering learning events and mentorship. These and other programs and experiences offered at the Lab are continuously improved.
Just getting some products we've built in the last 6 months into the open! People from around the world are asking for them :) We're working on developing a more complete web presence, but this is where we are delivering content we are asked for daily in the meantime. We always welcome feedback!
We anticipate posting and continuously improving the following content:
- The process a team goes through to enter the lab (admittance criteria/assessment)
- The journey a team takes to get through the lab and to deliver product
- Resources for Lab resident teams, including a partnership agreement and checklist
- Resources and services offered to Lab affliated (non-resident) teams
- Value delivery reports and frameworks we use to improve our performance
- Communications content library
Please do offer your feedback on how well our content supports your team's operations at the lab. You can contribute issues directly to this github repository for things that need to be fixed, or email [email protected].
bcgov/CSILabOps by the Province of British Columbia is licensed under a Creative Commons Attribution 4.0 International License.
