Update Engage EOS alerts and hide Premier Onboarding page [DOC-1082] #7527

pwseg · 2025-03-26T22:59:12Z

Proposed changes

Hid the Engage Premier onboarding page, as we no longer allow new customers to onboard to Premier.
Removed Engage Premier onboarding from the sidenav.
I also updated the fugly EOS alerts that were at the top of each Premier page. They now read a little more clearly while still linking out to the ISV partners we want to promote.

Merge timing

ASAP once approved.

src/engage/campaigns/broadcasts.md

forstisabella · 2025-03-27T14:33:00Z

src/engage/campaigns/broadcasts.md

->[Klaviyo Blog](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"} <br>
->[Twilio Engage Foundations Documentation](/docs/engage/quickstart/) <br>
+> info "Engage Premier End of Sale"
+> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers will continue to have access to and support for Engage Premier until Segment announces and end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}.


Suggested change

> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers will continue to have access to and support for Engage Premier until Segment announces and end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}.

> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}.

are end of sale and end of life stylized the same? like End-of-Sale (EOS) and End-of-Life (EOL), or end of sale (EOS) and end of life (EOL)?

@forstisabella This is a great catch - as is the suggestion to turn this entire blurb into an include. I'll tackle both in a different PR once this is updated.

src/engage/campaigns/email-campaigns.md

src/engage/campaigns/index.md

src/engage/campaigns/mobile-push/index.md

src/engage/campaigns/mobile-push/push-campaigns.md

src/engage/campaigns/sms-campaigns.md

src/engage/campaigns/whatsapp-campaigns.md

src/engage/content/email/editor.md

src/engage/content/email/html-editor.md

src/engage/content/email/template.md

src/engage/content/mobile-push.md

src/engage/content/organization.md

src/engage/content/sms/template.md

src/engage/content/whatsapp.md

src/engage/onboarding.md

src/engage/user-subscriptions/csv-upload.md

src/engage/user-subscriptions/index.md

src/engage/user-subscriptions/set-user-subscriptions.md

src/engage/user-subscriptions/subscription-groups.md

src/engage/user-subscriptions/subscription-sql.md

src/engage/user-subscriptions/subscription-states.md

Co-authored-by: forstisabella <92472883+forstisabella@users.noreply.github.com>

github-actions · 2025-03-27T19:46:24Z

Thank you for your contribution! Your pull request is merged, but may take a day or two to appear on the site.

pwseg added 4 commits March 26, 2025 16:53

redo annoying EOS alert

ee2534b

hide Premier onboarding page

2507bab

Update other Engage Premier EOL alerts

9043f5d

remove onboarding doc from sidenav

755be2f

pwseg added the content-update updates to content that are not new features, includes grammar fixes, added notes label Mar 26, 2025

pwseg requested a review from a team as a code owner March 26, 2025 22:59

pwseg requested a review from forstisabella March 26, 2025 22:59