Using this project you can send message from Salesforce to Whatsapp using Twilio API
Send Message from Salesforce to Whatsapp using Lightning Web Component
Whatsapp-Salesforce-Integration Demo
Sign up to Twilio Account Have a whatsapp account Basic knowledge of integration Basic knowledge of LWC is an advantage
You can create WhatsApp integration with a chatbot, that can collects lead details in WhatsApp then creates a lead in Salesforce. The Chatbot can also answer questions about your company/services and if an existing customer wants to report an issue. If an existing customer wants to report an issue, the Chatbot can collect details in WhatsApp and raise a ticket.
The below link shows complete Explaination and Code for Whatsapp-Salesforce Integration in LWC. I will also show how to read any API documentation to collect necessary information for integration.
In the article I will cover:
- Different mediums used for Salesforce – Whatsapp integration
- Best Solution: Using Twilio API to integrate WhatsApp with Salesforce
- HTTP Protocol Basics
- How to read any API documentation to send HTTP Request
Whatsapp-Salesforce-Integration-LWC
Smriti Sharan [email protected]