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Merge pull request #854 from jnywong/technical-content
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Add signpost to Technical Content folder on Google Drive
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jnywong authored Apr 26, 2024
2 parents 56846a3 + afac854 commit 27d03ed
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18 changes: 17 additions & 1 deletion partnerships/workflow.md
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Expand Up @@ -33,6 +33,7 @@ It is primarily used by the Partnerships team in planning, coordinating, and dis

2i2c uses FreshDesk ([https://2i2c.freshdesk.com](https://2i2c.freshdesk.com)) to manage leads and support requests. FreshDesk's ticketing system is used to track information exchanges around a particular lead or support request. FreshDesk's canned messaging support is used in some of the standard operating procedures described below.

(workflow:google-drive)=
### Google Drive

2i2c uses Google Drive and Google docs to process and store business documents. Most of the procedures described below involve action sequences that affect the `Partnerships` folder inside the `2i2c Team Drive`. Some of the procedures take place inside the `2i2c + CS&S Shared Drive`.
Expand All @@ -50,13 +51,28 @@ An exploded tree-view of the Partnerships folder:
|---Assets/
|---service description documents
|---Invoices/
|---Technical Content/
|---README
|---ArtifactX
|...
|---Templates/
|---[Template] -- service agreement
|---[Template] -- Running - Notes - PartnerX + 2i2c
|---2i2c-CS&S stationary template
|---Running Notes -- 2i2c + CS&S
```

#### Technical Content

The `Technical Content` folder is a collection of artifacts, such as reports, drafts, or any such piece of technical writing, to be stored in our Team {ref}`Google Drive<workflow:google-drive>` for future reference.

Materials are usually produced as a result of a task within a GitHub issue. Once the GitHub issue is closed, artefacts become difficult to trace. We therefore

- [ ] Store in the top comment of the GitHub issue a link to the artefact stored in the `Technical Content` folder
- [ ] Update the contents of the `README` file in the Google drive to capture the originating GitHub issue and the linked artefact.

Team members looking for technical content are directed to the `Technical Content` folder from here in the Team Compass.

### GitHub

2i2c uses GitHub to manage code and infrastructure with version control. 2i2c and partner communities collaborate on managed services, software development, documentation, and sharing of responsibilities using GitHub issues.
Expand Down Expand Up @@ -179,4 +195,4 @@ The [`MANIAC-T` framework](https://xxiibrands.com/sales/qualify-your-sales-leads
* **Impending Event**. Do they have an upcoming event that is urgent or pressing?
* **Application**. Is their use-case a good fit for 2i2c infrastructure? Would their use-case require major changes to our hubs? Is there a different organization better-suited to help them?
* **Competition**. What alternative options are they considering? e.g., other organizations, internal approaches, or deciding to do nothing?
* **Timeline**. What does the buying process look like for this prospect? E.g., finalizing a contract, or receiving a sub-award.
* **Timeline**. What does the buying process look like for this prospect? E.g., finalizing a contract, or receiving a sub-award.

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