[QBD] Handle errors gracefully if the setup link cannot be obtained #51850

hoangzinh · 2024-11-01T11:36:54Z

Explanation of Change

Fixed Issues

$ #51640
PROPOSAL:

Tests

Sign to any account
Go to Settings -> Workspaces
Select a control workspace
Go to Accounting
Override response content of API ConnectPolicyToQuickbooksDesktop command (Tutorial)
Click on the "Connect" button of QBD
Verify it shows "Something went wrong" page
Click on "reach out to Concierge" link
Verify it redirects to the Concierge chat
Do step 2->4 again
Delete override response content in step 5
Disconnect existing connection
Click on the "Connect" button of QBD
Verify it shows the setup link page

Verify that no errors appear in the JS console

Offline tests

Sign to any account
Go to Settings -> Workspaces
Select a control workspace
Go to Accounting
Override response content of API ConnectPolicyToQuickbooksDesktop command (Tutorial)
Click on the "Connect" button of QBD
Verify it shows "Something went wrong" page
Turn off network
Verify it still shows "Something went wrong" page
Turn on network
Verify it still shows "Something went wrong" page

QA Steps

Same as above

Verify that no errors appear in the JS console

PR Author Checklist

Screenshots/Videos

Android: Native

N/A

Android: mWeb Chrome

N/A

iOS: Native

N/A

iOS: mWeb Safari

N/A

MacOS: Chrome / Safari

Screen.Recording.2024-11-05.at.17.44.11.mov

MacOS: Desktop

Screen.Recording.2024-11-05.at.17.54.44.mov

hoangzinh · 2024-11-04T10:05:10Z

src/pages/workspace/accounting/qbd/QuickBooksDesktopSetupPage.tsx

+                if (response.jsonCode === CONST.JSON_CODE.SUCCESS) {
+                    setCodatSetupLink(String(response?.setupUrl ?? ''));
+                } else {
+                    setConnectionError(policyID, CONST.POLICY.CONNECTIONS.NAME.QBD, translate('workspace.qbd.setupPage.setupErrorTitle'));


Hi @lakchote I'm expecting that BE also sends connection error via Pusher event in those cases. So we can display error message like this (same thing we used to work here)

Can you confirm if it's correct? IF yes, I will remove those optimistic set error message here (avoid flicker)

Hi @hoangzinh, we do not send via Pusher this error, it is returned instead in the response's body on the PHP side.

Then, I guess I have to set optimistic error here

hoangzinh · 2024-11-05T10:58:44Z

src/languages/es.ts

+                setupErrorTitle: '¡Ups! Ha ocurrido un error',
+                setupErrorBody1: 'La conexión con QuickBooks Desktop no está funcionando en este momento. Por favor, inténtalo de nuevo más tarde o',
+                setupErrorBody2: 'si el problema persiste.',
+                setupErrorBodyContactConcierge: 'contacta con Concierge',


Translation confirmation: https://expensify.slack.com/archives/C01GTK53T8Q/p1730714116839409

melvin-bot · 2024-11-05T10:59:12Z

@ZhenjaHorbach Please copy/paste the Reviewer Checklist from here into a new comment on this PR and complete it. If you have the K2 extension, you can simply click: [this button]

hoangzinh · 2024-11-05T11:00:21Z

@lakchote currently, I have to mock the response body in order to test this PR. If you can give us a test in your local with a real mock BE error response, that would be great.

ZhenjaHorbach · 2024-11-05T14:40:19Z

Reviewer Checklist

I have verified the author checklist is complete (all boxes are checked off).
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Screenshots/Videos

Android: Native

NA

Android: mWeb Chrome

NA

iOS: Native

NA

iOS: mWeb Safari

NA

MacOS: Chrome / Safari

web.mov

MacOS: Desktop

2024-11-06.10.01.35.mov

lakchote · 2024-11-05T15:09:39Z

@lakchote currently, I have to mock the response body in order to test this PR. If you can give us a test in your local with a real mock BE error response, that would be great.

You have what is being returned e.g a real response in the related issue. Is that what you meant?

ZhenjaHorbach · 2024-11-05T16:49:33Z

@hoangzinh
Changes look good !
But actually I got a real 666 error from BE

2024-11-05.17.44.09.mov

And I suppose we shouldn't have access to options (import, export, advanced)

ZhenjaHorbach · 2024-11-05T16:57:27Z

src/libs/actions/connections/index.ts

+        connections: {
+            [connectionName]: {
+                lastSync: {
+                    isSuccessful: false,


I think we can add isConnected: false or changeisSuccessful toisConnected here to not show options

App/src/libs/actions/connections/index.ts

Lines 314 to 328 in 955872a

function isConnectionUnverified(policy: OnyxEntry<Policy>, connectionName: PolicyConnectionName): boolean {

// A verified connection is one that has been successfully synced at least once

// We'll always err on the side of considering a connection as verified connected even if we can't find a lastSync property saying as such

// i.e. this is a property that is explicitly set to false, not just missing

if (connectionName === CONST.POLICY.CONNECTIONS.NAME.NETSUITE) {

return !(policy?.connections?.[CONST.POLICY.CONNECTIONS.NAME.NETSUITE]?.verified ?? true);

}

// If the connection has no lastSync property, we'll consider it unverified

if (isEmptyObject(policy?.connections?.[connectionName]?.lastSync)) {

return true;

}

return !(policy?.connections?.[connectionName]?.lastSync?.isConnected ?? true);

}

App/src/pages/workspace/accounting/PolicyAccountingPage.tsx

Line 284 in 955872a

const shouldHideConfigurationOptions = isConnectionUnverified(policy, connectedIntegration);

@ZhenjaHorbach do you mean BE (Pusher event) sent isConnected=true in your case?

No
When we have an error
We don't receive anything

But in case an error we save in Onyx this using setConnectionError

lastSync: { "isSuccessful": false, "errorDate": "2024-11-06T06:20:52.757Z", "errorMessage": "Something went wrong" }

As result we return false here

App/src/libs/actions/connections/index.ts

Lines 314 to 328 in 955872a

function isConnectionUnverified(policy: OnyxEntry<Policy>, connectionName: PolicyConnectionName): boolean {

// A verified connection is one that has been successfully synced at least once

// We'll always err on the side of considering a connection as verified connected even if we can't find a lastSync property saying as such

// i.e. this is a property that is explicitly set to false, not just missing

if (connectionName === CONST.POLICY.CONNECTIONS.NAME.NETSUITE) {

return !(policy?.connections?.[CONST.POLICY.CONNECTIONS.NAME.NETSUITE]?.verified ?? true);

}

// If the connection has no lastSync property, we'll consider it unverified

if (isEmptyObject(policy?.connections?.[connectionName]?.lastSync)) {

return true;

}

return !(policy?.connections?.[connectionName]?.lastSync?.isConnected ?? true);

}

and show options

App/src/pages/workspace/accounting/PolicyAccountingPage.tsx

Line 284 in 955872a

const shouldHideConfigurationOptions = isConnectionUnverified(policy, connectedIntegration);

App/src/pages/workspace/accounting/PolicyAccountingPage.tsx

Line 371 in 955872a

...(isEmptyObject(policy?.connections) || shouldHideConfigurationOptions ? [] : configurationOptions),

For example when we have correct response with setupLink we save "isConnected": false in Onyx and don't show options because shouldHideConfigurationOptions === true

lastSync: { "errorDate": "", "errorMessage": "", "isAuthenticationError": false, "isConnected": false, "isSuccessful": false, "source": "", "successfulDate": "" }

ah I see. Good catch

Updated here 1dc585e

hoangzinh · 2024-11-06T01:40:58Z

@lakchote currently, I have to mock the response body in order to test this PR. If you can give us a test in your local with a real mock BE error response, that would be great.

You have what is being returned e.g a real response in the related issue. Is that what you meant?

@lakchote Not really, I mean, somehow hard-coded 666 error (setup URL not found) in the local BE, to test if it shows correctly in the FE.

hoangzinh · 2024-11-06T01:43:34Z

@hoangzinh Changes look good ! But actually I got a real 666 error from BE

2024-11-05.17.44.09.mov
And I suppose we shouldn't have access to options (import, export, advanced)

@ZhenjaHorbach it's weird. If the syncConnection hasn't been called yet, it won't be showed something like that.

ZhenjaHorbach · 2024-11-06T09:02:40Z

Now everything looks good !

2024-11-06.10.01.35.mov

ZhenjaHorbach · 2024-11-06T09:03:21Z

LGTM !

lakchote · 2024-11-06T09:17:45Z

Tests well too. Thanks @hoangzinh @ZhenjaHorbach.

Screen.Recording.2024-11-06.at.10.17.00.mov

OSBotify · 2024-11-06T09:29:28Z

✋ This PR was not deployed to staging yet because QA is ongoing. It will be automatically deployed to staging after the next production release.

github-actions · 2024-11-07T13:09:14Z

🚀 Deployed to staging by https://github.com/lakchote in version: 9.0.59-0 🚀

platform	result
🤖 android 🤖	success ✅
🖥 desktop 🖥	success ✅
🍎 iOS 🍎	success ✅
🕸 web 🕸	success ✅
🤖🔄 android HybridApp 🤖🔄	success ✅
🍎🔄 iOS HybridApp 🍎🔄	success ✅

github-actions · 2024-11-11T18:14:49Z

🚀 Deployed to production by https://github.com/francoisl in version: 9.0.59-3 🚀

platform	result
🤖 android 🤖	success ✅
🖥 desktop 🖥	success ✅
🍎 iOS 🍎	success ✅
🕸 web 🕸	success ✅
🤖🔄 android HybridApp 🤖🔄	skipped 🚫
🍎🔄 iOS HybridApp 🍎🔄	skipped 🚫

hoangzinh added 3 commits November 1, 2024 18:14

Handle error gracefully when BE returns error

6cb975c

Implement setup error page

224781c

Optimistic set connection error

57f6848

hoangzinh mentioned this pull request Nov 4, 2024

[HOLD for payment 2024-11-18] [QBD] Handle errors gracefully if the setup link cannot be obtained #51640

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hoangzinh commented Nov 4, 2024

View reviewed changes

hoangzinh added 3 commits November 4, 2024 17:14

Fix auto fetch setup link when go to online even it has error

f8ca901

Merge branch 'main' into 51640-handle-errors-gracefully-qbd-setup-page

720dcb4

Update Spanish for contact concierge

955872a

hoangzinh commented Nov 5, 2024

View reviewed changes

hoangzinh marked this pull request as ready for review November 5, 2024 10:59

hoangzinh requested a review from a team as a code owner November 5, 2024 10:59

melvin-bot bot requested review from ZhenjaHorbach and removed request for a team November 5, 2024 10:59

ZhenjaHorbach reviewed Nov 5, 2024

View reviewed changes

Set isConnected = false when connection error

1dc585e

ZhenjaHorbach approved these changes Nov 6, 2024

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melvin-bot bot requested a review from lakchote November 6, 2024 09:03

lakchote approved these changes Nov 6, 2024

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lakchote merged commit 573162f into Expensify:main Nov 6, 2024
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[QBD] Handle errors gracefully if the setup link cannot be obtained #51850

[QBD] Handle errors gracefully if the setup link cannot be obtained #51850

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	function isConnectionUnverified(policy: OnyxEntry<Policy>, connectionName: PolicyConnectionName): boolean {
	// A verified connection is one that has been successfully synced at least once
	// We'll always err on the side of considering a connection as verified connected even if we can't find a lastSync property saying as such
	// i.e. this is a property that is explicitly set to false, not just missing
	if (connectionName === CONST.POLICY.CONNECTIONS.NAME.NETSUITE) {
	return !(policy?.connections?.[CONST.POLICY.CONNECTIONS.NAME.NETSUITE]?.verified ?? true);
	}

	// If the connection has no lastSync property, we'll consider it unverified
	if (isEmptyObject(policy?.connections?.[connectionName]?.lastSync)) {
	return true;
	}

	return !(policy?.connections?.[connectionName]?.lastSync?.isConnected ?? true);
	}

[QBD] Handle errors gracefully if the setup link cannot be obtained #51850

[QBD] Handle errors gracefully if the setup link cannot be obtained #51850

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hoangzinh commented Nov 1, 2024 • edited Loading

Explanation of Change

Fixed Issues

Tests

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QA Steps

PR Author Checklist

Screenshots/Videos

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