[QBD] Handle errors gracefully if the setup link cannot be obtained

src/languages/en.ts

@@ -2477,6 +2477,10 @@ const translations = {
             setupPage: {
                 title: 'Open this link to connect',
                 body: 'To complete setup, open the following link on the computer where QuickBooks Desktop is running.',
+                setupErrorTitle: 'Something went wrong',
+                setupErrorBody1: "The QuickBooks Desktop connection isn't working at the moment. Please try again later or",
+                setupErrorBody2: 'if the problem persists.',
+                setupErrorBodyContactConcierge: 'reach out to Concierge',
             },
             importDescription: 'Choose which coding configurations to import from QuickBooks Desktop to Expensify.',
             classes: 'Classes',
@@ -3655,6 +3659,8 @@ const translations = {
                         return "Can't connect to Xero.";
                     case CONST.POLICY.CONNECTIONS.NAME.NETSUITE:
                         return "Can't connect to NetSuite.";
+                    case CONST.POLICY.CONNECTIONS.NAME.QBD:
+                        return "Can't connect to QuickBooks Desktop.";
                     default: {
                         return "Can't connect to integration.";
                     }

src/languages/es.ts

@@ -2502,6 +2502,10 @@ const translations = {
             setupPage: {
                 title: 'Abre este enlace para conectar',
                 body: 'Para completar la configuración, abre el siguiente enlace en la computadora donde se está ejecutando QuickBooks Desktop.',
+                setupErrorTitle: '¡Ups! Ha ocurrido un error',
+                setupErrorBody1: 'La conexión con QuickBooks Desktop no está funcionando en este momento. Por favor, inténtalo de nuevo más tarde o',
+                setupErrorBody2: 'si el problema persiste.',
+                setupErrorBodyContactConcierge: 'contacta a Concierge',
             },
             importDescription: 'Elige que configuraciónes de codificación son importadas desde QuickBooks Desktop a Expensify.',
             classes: 'Clases',
@@ -3660,6 +3664,8 @@ const translations = {
                         return 'No se puede conectar a Xero.';
                     case CONST.POLICY.CONNECTIONS.NAME.NETSUITE:
                         return 'No se puede conectar a NetSuite.';
+                    case CONST.POLICY.CONNECTIONS.NAME.QBD:
+                        return 'No se puede conectar a QuickBooks Desktop.';
                     default: {
                         return 'No se ha podido conectar a la integración.';
                     }

src/libs/actions/connections/index.ts

@@ -327,6 +327,20 @@ function isConnectionUnverified(policy: OnyxEntry<Policy>, connectionName: Polic
     return !(policy?.connections?.[connectionName]?.lastSync?.isConnected ?? true);
 }
 
+function setConnectionError(policyID: string, connectionName: PolicyConnectionName, errorMessage?: string) {
+    Onyx.merge(`${ONYXKEYS.COLLECTION.POLICY}${policyID}`, {
+        connections: {
+            [connectionName]: {
+                lastSync: {
+                    isSuccessful: false,
+                    errorDate: new Date().toISOString(),
+                    errorMessage,
+                },
+            },
+        },
+    });
+}
+
 function copyExistingPolicyConnection(connectedPolicyID: string, targetPolicyID: string, connectionName: ConnectionName) {
     let stageInProgress;
     switch (connectionName) {
@@ -389,4 +403,5 @@ export {
     isConnectionUnverified,
     isConnectionInProgress,
     hasSynchronizationErrorMessage,
+    setConnectionError,
 };

src/pages/workspace/accounting/qbd/QuickBooksDesktopSetupPage.tsx

@@ -8,16 +8,22 @@ import CopyTextToClipboard from '@components/CopyTextToClipboard';
 import FixedFooter from '@components/FixedFooter';
 import FullScreenLoadingIndicator from '@components/FullscreenLoadingIndicator';
 import HeaderWithBackButton from '@components/HeaderWithBackButton';
+import Icon from '@components/Icon';
+import * as Illustrations from '@components/Icon/Illustrations';
 import ImageSVG from '@components/ImageSVG';
 import ScreenWrapper from '@components/ScreenWrapper';
 import Text from '@components/Text';
+import TextLink from '@components/TextLink';
+import useEnvironment from '@hooks/useEnvironment';
 import useLocalize from '@hooks/useLocalize';
 import useNetwork from '@hooks/useNetwork';
 import useThemeStyles from '@hooks/useThemeStyles';
+import {setConnectionError} from '@libs/actions/connections';
 import * as QuickbooksDesktop from '@libs/actions/connections/QuickbooksDesktop';
 import Navigation from '@libs/Navigation/Navigation';
 import type {SettingsNavigatorParamList} from '@libs/Navigation/types';
 import * as PolicyAction from '@userActions/Policy/Policy';
+import CONST from '@src/CONST';
 import ROUTES from '@src/ROUTES';
 import type SCREENS from '@src/SCREENS';
 
@@ -26,20 +32,31 @@ type RequireQuickBooksDesktopModalProps = StackScreenProps<SettingsNavigatorPara
 function RequireQuickBooksDesktopModal({route}: RequireQuickBooksDesktopModalProps) {
     const {translate} = useLocalize();
     const styles = useThemeStyles();
+    const {environmentURL} = useEnvironment();
     const policyID: string = route.params.policyID;
     const [isLoading, setIsLoading] = useState(true);
+    const [hasError, setHasError] = useState(false);
     const [codatSetupLink, setCodatSetupLink] = useState<string>('');
 
     const ContentWrapper = codatSetupLink ? ({children}: React.PropsWithChildren) => children : FullPageOfflineBlockingView;
 
     const fetchSetupLink = useCallback(() => {
         setIsLoading(true);
+        setHasError(false);
         // eslint-disable-next-line rulesdir/no-thenable-actions-in-views
         QuickbooksDesktop.getQuickbooksDesktopCodatSetupLink(policyID).then((response) => {
-            setCodatSetupLink(String(response?.setupUrl ?? ''));
+            if (response?.jsonCode) {
+                if (response.jsonCode === CONST.JSON_CODE.SUCCESS) {
+                    setCodatSetupLink(String(response?.setupUrl ?? ''));
+                } else {
+                    setConnectionError(policyID, CONST.POLICY.CONNECTIONS.NAME.QBD, translate('workspace.qbd.setupPage.setupErrorTitle'));
+                    setHasError(true);
+                }
+            }
+
             setIsLoading(false);
         });
-    }, [policyID]);
+    }, [policyID, translate]);
 
     useEffect(() => {
         // Since QBD doesn't support Taxes, we should disable them from the LHN when connecting to QBD
@@ -59,6 +76,9 @@ function RequireQuickBooksDesktopModal({route}: RequireQuickBooksDesktopModalPro
         },
     });
 
+    const shouldShowLoading = isLoading || (!codatSetupLink && !hasError);
+    const shouldShowError = hasError;
+
     return (
         <ScreenWrapper
             shouldEnablePickerAvoiding={false}
@@ -71,9 +91,28 @@ function RequireQuickBooksDesktopModal({route}: RequireQuickBooksDesktopModalPro
                 onBackButtonPress={() => Navigation.dismissModal()}
             />
             <ContentWrapper>
-                {isLoading || !codatSetupLink ? (
-                    <FullScreenLoadingIndicator style={[styles.flex1, styles.pRelative]} />
-                ) : (
+                {shouldShowLoading && <FullScreenLoadingIndicator style={[styles.flex1, styles.pRelative]} />}
+                {shouldShowError && (
+                    <View style={[styles.flex1, styles.justifyContentCenter, styles.alignItemsCenter, styles.ph5, styles.mb9]}>
+                        <Icon
+                            src={Illustrations.BrokenMagnifyingGlass}
+                            width={116}
+                            height={168}
+                        />
+                        <Text style={[styles.textHeadlineLineHeightXXL, styles.mt3]}>{translate('workspace.qbd.setupPage.setupErrorTitle')}</Text>
+                        <Text style={[styles.textSupporting, styles.ph5, styles.mv3, styles.textAlignCenter]}>
+                            {translate('workspace.qbd.setupPage.setupErrorBody1')}{' '}
+                            <TextLink
+                                href={`${environmentURL}/${ROUTES.CONCIERGE}`}
+                                style={styles.link}
+                            >
+                                {translate('workspace.qbd.setupPage.setupErrorBodyContactConcierge')}
+                            </TextLink>{' '}
+                            {translate('workspace.qbd.setupPage.setupErrorBody2')}
+                        </Text>
+                    </View>
+                )}
+                {!shouldShowLoading && !shouldShowError && (
                     <View style={[styles.flex1, styles.ph5]}>
                         <View style={[styles.alignSelfCenter, styles.computerIllustrationContainer, styles.pv6]}>
                             <ImageSVG src={Computer} />