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Juan Andrés Romero Colmenares edited this page Feb 2, 2023 · 53 revisions

MS2 Deliverable

Problems Chosen:

  1. Difficulties finding people to practice a sport
  2. Food and wasted time in cafetería central
  3. Sustainable transportation on a university campus
  4. Limited availability for parking inside the campus

Interviews

Template used

General Questions

  1. What is your name, age and profession?
    Purpose: Get to know the interviewee, identify the interviewee's name, age, and profession.
  2. Which kind of hobbies do you have?
    Purpose: Understand the interviewee's interests and leisure activities, analyze if their hobbies align with the chosen problem or not
  3. Have you ever encountered this problem? If so, how often?
    Purpose: Determine the interviewee's prior experience with the specific problem
  4. Is it a problem that only you face, or do you know more people that face it?
    Purpose: Understand the extent of the problem, including the number of people affected.
  5. In a scale of 1 to 10, what is your grade of dissatisfaction with the problem? Is it too problematic or do you not care about it? Purpose: Assess the interviewee's level of dissatisfaction with the problem. Inquire if it’s too problematic and needs an immediate solution or if it’s something that can take time to solve.
  6. Is there any existing solution to the problem presented? If so, how does it solve it? And is it effective at solving it?
    Purpose: Explore if the interviewee knows or uses an existing solution to the problem and see if it’s a viable solution/competition, as well as knowing its advantages and disadvantages.
  7. What do you think would be best to solve the problem?
    Purpose: Gather information on how the interviewee would want to solve the problem. Check if it’s an already completed solution or not.
  8. Why would you do that to solve it?
    Purpose: Understand the interviewee's reasoning for their preferred solution.

Problem Specific Questions

Problem 2 - Cafeteria
  1. What has been your experience with the wait times at the university cafeteria?
    Purpose: To understand the student's personal experience with wait times at the university cafeteria.
  2. How do you think pre-ordering meals through an app could help reduce the wait times at the cafeteria?
    Purpose: To gather the student's opinion on how pre-ordering meals through an app could potentially solve the wait time issue.
  3. Have you ever encountered situations where you didn't have enough time to have lunch at the cafeteria due to long wait times?
    Purpose: To determine if wait times have ever affected the student's ability to have lunch at the cafeteria.
  4. Do you think the idea of pre-ordering meals through an app would be popular among the university community?
    Purpose: To gauge the student's prediction of how the university community would respond to the idea of pre-ordering meals through an app.
  5. How do you think pre-ordering meals through an app would impact the amount of food waste generated at the cafeteria?
    Purpose: To determine the student's perspective on the impact pre-ordering meals through an app could have on reducing food waste at the cafeteria.

Interviews

  1. Difficulties finding people to practice a sport

  2. Food and wasted time in cafetería central

  3. Sustainable transportation on a university campus

  4. Limited availability for parking inside the campus

Interview Summary

Interview Insights

Problem 1: Difficulties finding people to practice a sport
Interview by Juan Andrés Romero

Situation What? How? Why? Who?
1. People waiting for others in La Caneca The students are sitting/ hanging around different sport areas. They look to be waiting for someone or some group. They look to be bored because of the wait. Some are talking between each other in the lounge areas. They might not have enough people to play the sport. Some groups are talking between each other in order to play something. Groups of student teenagers or young adults in sweatsuits/sport clothing. Some look bored, some engage in conversation with others.
2. People gathering with other groups in La Caneca Some people seem to be asking others or calling more people in order to play a sport. They look eager but rather annoyed since not a lot of people have accepted their proposal. Others are patiently asking each other trying to convince them to join. They might not have enough people or are missing one or two more players. Young students in sweatsuits/sport clothing. There are some teachers asking others too.
3. Individual people looking for teams to join The students are looking for groups at La Caneca in order to join a team and play some sports. They seem bored because they aren't able to find a proper team in order to play a team sport such as football or basketball. It happens because there are some players that couldn't bring a team to play or they haven't been able to successfully join a current group. Young student adults wearing sport clothing, there is equal proportion of male and female players in this situation.
4. Individuals discouraged to play team sports Students are leaving the sports center because they weren't able to find a team or someone to play with. Instead they chose to either leave or exercise on their own They look discouraged because they weren't able to find a group to work with, when wanting to play team sports. This happens when the individuals weren't able to get in a group be it because they were full or because no one was playing the same sport they wanted at that specific time. Young student adults wearing sport clothing, there is a bigger proportion of male students compared to female players in this situation.

Problem 4: Limited availability for parking inside the campus
Interview by María Camila Gómez

Situation What? How? Why? Who?
1. People waiting in a line for a free parking space The students are waiting in their cars in front of each other They look to be stressed because of the wait. They are waiting in line until someone else moves. There are not enough parking spaces for for everyone. Groups of teenagers or young adults, each of them are sitting in their car with a stressed/frustrated expression.
2. People driving through parking lot These people are driving through parking lot looking for a free space They are driving slowly through parking lot which sometimes causes traffic jam inside the place, they seem anxious. Parking lots inside college get full very fast, so usually it is hard to find a free space. Groups of teenagers or young adults, each of them are sitting in their car with a stressed/frustrated expression.
3. Individual people looking for their cars People are looking for their cars through the building. They seem confused because they aren't able to find their cars. It happens because there are many floors inside a building where they could have parked but they don't remember the exact place. Young adults or teenagers with different types of clothing.
4. Individuals leaving their cars outside parking lot People are leaving their cars outside parking lot building because they couldn't park inside. They look discouraged because they weren't able to find a parking lot, so they talk to the person, if there is one, that is taking care of cars outside in order to ask them if they could do the same for them as well. This happens when all the parking lots get full. Young adults or teenagers with different types of clothing.

Journey Maps

  1. Limited availability for parking inside the campus

  2. Difficulties finding people to practice a sport

Brainstorming

Video

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