feat(keycloak): Adjust verification email copy

[theosanderson]

Adjust email copy in the hope of avoiding spam filters

[corneliusroemer]

Would be good to see what the real email looks like :)

Here are example emails that made it through Office365

[corneliusroemer]

Looks like this now:

The genericness is on purpose because you want the text to be applicable to not just pathoplexus, right?

If we weren't constrained like that I would add:

• Add originator in subject line
• Personalized greeting: Hello {firstname}
• Mention who "we" are
• Mention what the support email is
• Include standard footer with name, legal entity, address, etc.

[theosanderson]

Looks like this now:

Thanks for flagging the {3} - will need to fix that before merging

The genericness is on purpose because you want the text to be applicable to not just pathoplexus, right?

Yes. Also I don't know a way to add e.g. first name (I agree with what you say)

[corneliusroemer]

The keycloakify maintainer is very receptive to Github issues with feedback/questions. I'd probably just ask there, saying we have email deliverability issues and are wondering how we can personalize copy. The docs aren't very clear on that - I guess lack of mention means it's not easy but maybe he has an idea: https://docs.keycloakify.dev/email-customization

[theosanderson]

From a quick look recently I think the can't-include-first-name point may be built into KC

[corneliusroemer]

What about this? Might be possible to pass in extra details: https://stackoverflow.com/questions/37199200/keycloak-add-users-name-in-email-theme-template

You can add user.username in your .ftl file

open (email/text) *.ftl file and add user.username as one of the parameter like

${msg("passwordResetBody",link, linkExpiration, realmName,user.username)}
and then update actual message body at (email/messages/messages_en.properties) with parameter number like {2} or {3} (in this case it is {3} )

Also see: https://codehumsafar.wordpress.com/2018/09/24/keycloak-get-username-first-name-last-name-and-email-in-email-theme-template/

[theosanderson]

👍 Yes that looks promising!