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Known Issues
This page is intended to list the most common issues you may face when using this integration.
Problem: The video stream is not working. You may get a unable to get live streaming - APIError: unable to get live streaming in the logs.
Comment: This is due to the way Imou handles specific camera models, maybe different APIs are used, not much we can do since a server side error.
Problem: Video preview is not available resulting in a NotAuthorized: OP1009: No right, cannot operate error in the logs
Comment: This is mostly seen when trying to load the preview of a shared device (e.g. a camera which has been shared from another account). Most likely the Imou Life app in this scenario used an undocumented API we were not able to identify.
Problem: PTZ location service not working and APIError: 40999: Unknown error messages in the logs
Comment: Some models may have limitations and the Imou service does not support specific commands. May be worth using the ONVIF integration integration instead for this specific use case which interacts directly with the camera on the local network
Problem: The motion sensor is not showing up with different error messages in the logs
Comment: In some models this may randomly happen. No solution has been found so far
Problem: The video preview does not work and there are messages like InvalidResponse: unable to retrieve image from in the logs
Comment: The way the functionality works is the following: we request a snapshot to the remote Imou service, a url is returned upon the request is made the snapshot is taken and saved, we retrieve the snapshot from the url. This process is not synchronous so it can take a while for the image to be made available at the url. Try increasing or setting to 10 seconds the value of "Wait before downloading camera snapshot" in the "Options" of the Home Assistant integration.