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Merge pull request #176 from zscaler/zia-#175-fix-zia-importing
feat: Added support to sandbox and other fixes
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@@ -4,22 +4,20 @@ page_title: "Support Guide" | |
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| # General Support Statement | ||
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| The Zscaler Terraformer Tool is supported and maintained by the Zscaler Technology Alliances team, and we welcome questions on how to use the tool. | ||
| The ZIA Terraform provider is supported and maintained by the Zscaler Technology Alliances team, and we welcome questions on how to use the provider. | ||
| Please, refer to our [troubleshooting guide](troubleshooting.md) for guidance on typical problems. | ||
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| All bug reports and feature requests must be submitted via [GitHub issues](https://github.com/zscaler/zscaler-terraformer/issues). When reporting bugs, please include a detailed description that demonstrates the bug and the command output. Stack traces will also be helpful. | ||
| ## Support Ticket Severity | ||
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| ⚠️ **IMPORTANT:**:: Please ensure any sensitive information is redacted as Issues and Pull Requests are publicly viewable. | ||
| Support tickets related to the Terraform providers can be opened with [Zscaler Support](https://help.zscaler.com/login-tickets), however since the provider is just a client of the underlying product API, we will **NOT** be able to treat provider related support requests as a Severity-1 (Immediate time frame). | ||
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| Notice that we will **NOT**, however, fix bugs upon customer demand, as we have to prioritize all pending bugs and features, as part of the product's backlog and release cycles. | ||
| When reporting bugs, please provide the Terraform script that demonstrates the bug and the command output. Stack traces will also be helpful. | ||
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| ## Support Ticket Severity | ||
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| Support tickets related to the Zscaler Terraformer tool can be opened with [Zscaler Support](https://help.zscaler.com/login-tickets), however since the tool is just a client of the underlying product API, we will **NOT** be able to treat related support requests as a Severity-1 (Immediate time frame). | ||
| Notice that we will **NOT**, however, fix bugs upon customer demand, as we have to prioritize all pending bugs and features, as part of the product's backlog and release cycles. | ||
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| Urgent, production related issues associated with this tool can be resolved via direct interaction with the underlying API or UI. We will ask customers to resort to these methods to resolve downtime or urgent issues. If you have an urgent escalation, please contact your local Zscaler account team (RSM/SE/CSM/TAM) for assistance. | ||
| Urgent, production related Terraform issues can be resolved via direct interaction with the underlying API or UI. We will ask customers to resort to these methods to resolve downtime or urgent issues. If you have an urgent escalation, please contact your local Zscaler account team (RSM/SE/CSM/TAM) for assistance. | ||
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| ## Contact | ||
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| For questions or requests that cannot be submitted via GitHub Issues, please contact [email protected] with "zscaler-terraformer" in the subject line. | ||
| We also provide a [private Slack channel](https://docs.google.com/forms/d/e/1FAIpQLSfkd3EMkLQdIWMNQ7QCr8TrH_xVSwSYcQshfBPDEZFOaF28qA/viewform?usp=sf_link) where you can submit your questions to the maintainers. Notice that this form will be reviewed and approved by Zscaler Technology Alliances team. | ||
| For questions or requests that cannot be submitted via GitHub Issues, please contact [email protected] with zia-terraform-provider" in the subject line. | ||
| We also provide a [private Slack channel](https://docs.google.com/forms/d/e/1FAIpQLSfkd3EMkLQdIWMNQ7QCr8TrH_xVSwSYcQshfBPDEZFOaF28qA/viewform?usp=sf_link) where you can submit your questions to the provider maintainers. Notice that this form will be reviewed and approved by Zscaler Technology Alliances team. | ||
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