MS2_4_Tony

Insights What, How, Why Method

Situation	What?	How?	Why?	Who?
Insight 1: Access to Information and Tools	The interviewee found that information and tools related to university services, courses, and resources were accessible through various channels, including the university webpage, social media platforms like Instagram, and specific tools like Orion and Agora.	The interviewee accessed information by researching on the university webpage, using social media platforms, and utilizing specific tools provided by the university like Orion and Agora.	This insight highlights the importance of having multiple channels and tools for students to access information about university services, resources, and courses. Having a variety of accessible channels ensures that students can find the information they need in a way that suits their preferences and habits.	First semester student of Economy Degree.
Insight 2: Challenges with Information Retrieval	The interviewee mentioned challenges with information retrieval, such as difficulty finding specific information, navigating through tools, and missing important events due to late notifications.	The interviewee encountered challenges when trying to find specific information and navigate through tools, leading to missed events and initiatives.	This insight underscores the need for clear organization and user-friendly interfaces for university resources and tools. Students should be able to easily locate the information they need and receive timely notifications about events and initiatives.	First semester student of Economy Degree.
Insight 3: Need for Centralized Information Hub	The interviewee suggested the idea of creating a centralized application that integrates various university-related information, including events, initiatives, academic resources, and social components.	The proposed application would gather information from different sources and present it in a unified manner, allowing students to access resources, events, and initiatives all in one place.	This insight addresses the challenge of scattered information by suggesting a solution that centralizes resources. Such an application could streamline information retrieval and enhance students' ability to stay informed about university activities.	First semester student of Economy Degree.
Insight 4: Social Component and Event Awareness	The interviewee mentioned the importance of a social component within the application, where students can see which friends are attending events, auditions, or initiatives.	The social component would involve allowing students to connect with friends on the application, see their activities and interests, and receive notifications about their friends' participation in events.	Adding a social component encourages student engagement and promotes a sense of community within the university. Knowing that friends are attending events or initiatives can motivate students to participate and stay connected.	First semester student of Economy Degree.